Twitter has become a top source across several industries to receive quick resolution to customer service issues. A recent exchange with Lufthansa’s Twitter team demonstrates how great Twitter can be. I was traveling to Italy on an Aeroplan-issued ticket...
Review: Malaysia Airlines A380 First Class Kuala Lumpur to London
As boarding neared completion, I looked around the Malaysia Airlines A380 first class cabin…seven seats remained open: I was the only passenger onboard. A FA walked by and I asked where the other passengers were. “It’s just you today,”...
China Airlines Reducing Service to Ontario, California
Despite strong loads, Taipei-based China Airlines is reducing service to an unlikely West Coast city. China Airlines serves Ontario, California daily…an odd route, despite the large Chinese diaspora in the San Gabriel valley of Southern California. The airport remains...