A couple days ago, I wrote a positive review about my recent breakfast at Timberline Steak & Grille in Denver International Airport. But an unexpected credit card charge has left me fuming.
The restaurant is part of the Priority Pass lounge network, meaning my card granted me $28/person toward breakfast for me and up to two guests ($84/total). I was only traveling with my friend John.
We had a light breakfast and the bill was just $23 between the two of us. I handed over my Priority Pass card was and was told I was all set. I then asked to leave a tip on my card. Rather than waiting for a receipt to come, then writing in a tip, I handed the waitress my card and told her to charge $5 on it. She did, and I signed that receipt. I signed nothing else, nor was my card swiped when entering the restaurant.
Yesterday, I saw a charge of $27 from Priority Pass post on my bill. The $5 tip had posted several days earlier. I know Priority Pass charges $27/person for guests in excess of two, but had no idea what this charge was for.
I picked up the phone and called Priority Pass. A customers service agent stated that I had three guests at Timberline. I explained that I had only one. She answered that I signed for three guests and there was nothing she could do. I asked her to send me a copy of the receipt I supposedly signed. She refused, later admitting there was no receipt. I asked if she could examine how much I food I ordered: that $23 would hardly have covered four breakfasts in an airport restaurant. She said it was not possible t0 see how much was charged.
She was also quite rude, so I hung up and called back. A much nicer customer agent essentially confirmed the same thing.
Next up: a call to American Express.
Part of me thinks this is deliberate. Many people may not waste a half hour of their time fighting a $27 charge. But the lesson is this: next time you are in a Priority Pass lounge or restaurant, ask for a receipt that states the number of guests present. Perhaps the number of guests was fat-fingered. Perhaps two more were added when the tip was added, creating the total of four. I’m not sure, but this is not something I want to start my week dealing with.
> Read More: Timberline Steaks & Grille Denver Airport Review
image: Priority Pass