United will open its fourth Polaris Lounge on Friday, this one in Houston (IAH). United describes its latest addition to the Polaris Lounge portfolio as akin to a “boutique hotel”. Indeed, at 12K square feet the lounge is far...
When A Flight Attendant Attacks A Passenger On Social Media
A note to FAs: if you have a beef with a passenger, it is best to avoid social media. This incident occurred last week, but I missed it due to my travels. My friend Zach Honig, Editor-at-Large at The...
The 10 Best Airlines For Last-Minute Award Space
Which airlines are most likely to release award space at the last-minute? We book a lot of last-minute tickets at Award Expert. In fact, booking tickets less than a week prior to travel has developed into our main business....
Passive-Aggressive Response from British Airways Over Breakfast Complaint
A man who complained about receiving a granola bar for breakfast on a $2.2K British Airways ticket was met with a cheeky response from British Airways. First, let’s start with the “breakfast”. I know that flights from New York...