United’s only true club in Newark’s Terminal C is overcrowded, but functional.
I say only true club, noting that a beautiful Polaris Lounge is now available for longhaul business class passengers. This is an incredible lounge, but not accessible to United Club members or Star Alliance Gold passengers traveling in economy class. The only other United Club in Terminal C is a temporary “pop-up” lounge, which I reviewed here. The lounge is located near Gate 74.
My pictures below make the lounge look deceptively empty. I happened to arrive at the lounge just after it opened (at 4:30a) and snapped some pictures before the lounge (quickly) filled up. The lounge is most crowded in the late afternoon, before evening departures to Europe. That said, finding a seat is rarely impossible: just expect close quarters and a bit of effort.
There are no showers in this lounge or any United Club, but there are a pair of restrooms, one by the bar, the other by the entrance.
United Club Newark Food + Drink
Speaking of bar, a full-bar is available. Bottom shelf liquor, beer, and wine is free, while “top shelf” drinks are available for a fee.
Don’t worry, drinks are added shortly after opening!
The food spread has improved over the last couple years, with fruit, breads, danish, cereal, and hot oatmeal in the morning and salads, soups, bread, crudités, cold cuts, and cheese in the afternoon and evening.
Coffee, provisioned by illy, is decent.
Internet is fast and no longer-protected by passcode (which changed every month and was always annoying).
Service? It stinks. I don’t know how else to say it. The lounge matrons there are often unpleasant. For example, I was there on Saturday evening and came up to the desk to scan my boarding pass for entrance. The matron just ignored me for a few moments. When I would not go away, she told me (without looking up) to go find someone else because she had to get home. Lovely…
Note that the ladies at the front reception don’t help with flights. There are three desks to the left of check-in where agents are stationed to help with flight needs.
On one occasion, though, I’ve asked for flight help only to be told to call up reservations. It’s New Jersey…
I like this lounge because the coffee is acceptable and internet is fast. I can be productive here. But this is not the lounge you arrive early for, especially in the afternoon when you have to fight for a seat.