Last month, Priority Pass billed me for three guests at the Timberline Steaks & Grille in Denver Airport when I only had one guest.
At the time, I saw two possible reasons for this. One, malicious intent on the part of the restaurant: a way to gin up additional revenue. Two, an honest mistake. Each guest is granted $28 in restaurant credit and I only spent about $27 of the $52. Still, I had to pay for the tip out-of-pocket, which I always do. Perhaps charging the tip separately triggered the double charge?
I let the problem sit for a couple of weeks, but recently called American Express to review my options. This happened to me once before at Priority Pass lounge in Manchester, England. When that occurred, the Platinum Card agent said something along the lines of, “Let’s not waste time on this. I’m just going to credit the $27.”
This time, however, I received a different response. The agent seemed rather apathetic and clueless, which perhaps should have been a hint to hang up and call back. But I reported the issue and he said my only recourse was the dispute. Fine.
I asked him to walk me through the process. I never signed anything in the Priority Pass Lounge, not even the little card reader device you often have to sign. The restaurant is going to have a hard time explaining how I only spent $25 for four people…
What happens if the restaurant falsifies a receipt or prints one that doesn’t have my signature? The agent had no answer. Let’s just wait and see how they respond, he kept saying.
So now we’ll wait and see.
This is much more a matter of principle than a fight over $27. I’ll keep you updated on this mater. Remember to always ask for a copy of your Priority Pass receipt to ensure you are charged for the correct number of guests. That may have helped here…