Yesterday I wrote about Delta’s response to my lounge denial incident at LAX. Now SkyTeam has weighed in.
I received an email from Michael Schutzbank, Director of Customer Loyalty at SkyTeam. His email stated:
On behalf of SkyTeam and our member airlines Korean Air, Aeromexico and Delta, we sincerely apologize for you being denied access to the Delta Sky Club at LAX Terminal 2. While there is nothing we can do to turn back the clock and rightfully admit you to the lounge, we have taken additional training measures to ensure this type of scenario does not play out in the future.
While we regret the inconvenience the situation caused, I’m glad you were able to enjoy a great breakfast in the lounge nonetheless.
We thank you for your continued business and we look forward to welcoming you to a SkyTeam lounge and on-board in the near future.
A few things to note. First, he knew I was on a Korean Air issued ticket, which shows attention to detail. Second, he confirms I “rightfully” had access to the lounge. Third, he states “additional training measures” have taken place to ensure this will not happen again. I wonder what those are?
But then he throws in a bit of facetiousness, which made me laugh. He highlights that I was still able to enjoy a great breakfast in the lounge. And that’s true. Eventually I was. Eventually, though. It took some time to find an alternate avenue into the lounge and it wasn’t on the basis of my Aeromexico reservation.
> Read More: The BEST Airport Lounge Breakfast I’ve Ever Had…
Michael is a good man. I met him at the FTU Expo in Chicago last year, but have not been in contact with him since.
This was quite unexpected and arrived after yesterday’s post or else I would have placed both in the same post. But hopefully a little pressure from SkyTeam will also promote greater awareness and understanding across the SkyTeam lounge network and the elimination of any “local rules” that bar customers from rightful lounge access.
> Read More: