A flight attendant made my day last night on a late evening British Airways flight.
I’ve been traveling within Europe this week and was on a flight to London last night in British Airways shorthaul business class. Dinner was served after takeoff, which included a choice between two types of salads. A couple hours earlier I had enjoyed a huge seafood lunch and was really not in the mood for eating. Well, with one exception. There’s always one thing I enjoy eating when flying British Airways.
That’s a scone…or several scones. Scones may be full of calories, but there is something about a hot scone with clotted cream that represents one of the simply joys of life.
But my flight was a dinner flight, not afternoon tea. I noted, however, that the inbound flight was an afternoon tea flight. That got me thinking about leftovers…
If you don’t ask you don’t receive.
I asked a FA if there were any scones leftover from the flight from London. She seemed almost startled by the question, but cheerfully volunteered to check, warning me that they were likely already thrown away.
A few minutes later she returned with this:
Score! Even the clotted cream, which I did not even request!
She even heated them up. What a nice gesture! And they were delicious as well. I had to stop myself at two, trying to somehow maintain a healthy lifestyle during a hectic travel schedule (I’m not doing a great job).
What’s the path to loyalty? In the case of British Airways, a hot scone.