Uber’s star rating system allows passengers and drivers to rate each other anonymously. In some countries, Uber is barring riders from the app for having a four-star rating and that has me scared.
Passengers and drivers are rated on a five-star scale with five being the highest rating and one the lowest. Following each ride, stars populate on the screen (select how many the ride warrants) followed by a space for standard tip options or custom amount to tip anything additional a passenger likes. You can also leave written feedback, but Uber has made it clear to both parties that the most important part is the star rating. I currently hold a 4.8 rating so not perfect but I’m generally viewed as a good passenger; I do not drive for the service.
The star system has me scared
Uber is a safety service for us
Ratings are no longer true
I’m Tipping Much More, and Often
Generally, I am a decent tipper (I am American, this is part of the culture). I have long felt that in the case of Uber, tips were unnecessary. They were at first prohibited and drivers would refuse them out of fear that I was a secret shopper and they would be reported for accepting the extra cash. Uber has since performed an about-face and I am concerned that if I don’t tip in cash they may not know that I tipped them, and this could, again potentially affect how they perceive me and how they rate me.