It was only the week before last that I offered a review of Campanile, a restaurant in Terminal 4 at LAX. At the time, Campanile was Priority Pass’s latest addition. But the restaurant has quietly been removed from the Priority Pass directory.
If you pull up the Priority Pass URL for Campanile, you encounter this:
I reached out to a restaurant contact to try to ascertain why Campanile suddenly stopped accepting Priority Pass. I was told:
Campanile is currently not accepting Priority Pass while operational matters are worked through.
I suspect the following issues:
- Priority Pass drags its feet on payment. While credit card companies release payment within days, Priority Pass takes weeks to release payments, severely straining cashflow.
- Customers were not tipping and often just walking out even when their Priority Pass card did not cover their entire bill (Priority Pass provides $28/credit per-person).
These seem to echo some of the comments on One Mile at a Time.
That’s a shame, but strikes me as a valid explanation to dissolve the Priority Pass relationship. It simply proved more trouble than it was worth.
I love that Priority Pass continues to add airport restaurants across the country. I do fear, though, that more will turn out like Campanile as restaurants better understand the Priority Pass clientele and the difficultly in collecting payments from what I view as an unethical company.