My story about proactive United compensation caused quite a stir yesterday.
Some speculated whether I was on the United payroll while others wondered if I was the only passenger who received compensation due my oft-United-focused blog. Apparently a journalist even reached out to United to see if everyone on the plane received compensation for the lack of wi-fi…
A friend in the United press office contacted me to remind me why I had received compensation. It suddenly all came back into focus. Indeed, I left out a key detail yesterday; inadvertently, of course.
This flight departed Paris at 9:15 A.M., meaning eleven hours of daytime flying. While I generally try to stay up the night before and sleep on my westbound flights to the USA, I was seated in economy class on this flight and had slept well the night before at the Hyatt Regency.
When the internet did not work, I asked a FA if she could reset the system. She did restart the system, but it did not solve the issue. I asked her try once more and she did. Still nothing. Without asking, she whipped out her United-issued iPhone and offered me compensation the spot: miles or a voucher. I chose the voucher but it was never delivered to my inbox. United blamed this issue on a technical error. Ironic, isn’t it? A technical error spurred another technical error…
The mystery is solved; I just needed some help recalling a key detail. That makes my compensation a bit less interesting than had UA just contacted me out of the blue. Even so, I appreciated the unexpected voucher several months later. Sorry dear readers, it wasn’t special treatment.