United CEO Oscar Munoz recently gave up his first class seat for a senior citizen, a wonderful gesture of kindness.
Rebecca Kuchar Krutz witnessed the encounter and shared it on Facebook:
I’m a pretty loyal Delta Airlines customer. But tonight I was on a flight w the CEO of United. I was a bit surprised seeing him walk back into the economy section of the plane to take his seat. Seated in front of me on the plane was an elderly lady in her 80’s (maybe even early 90’s). She didn’t appear to be in great health and had a bit of a hard time with her speech. Prior to boarding, I’d seen Oscar (the CEO) make his way out of a crowd of people in order to go over and speak w/ her. I thought it was nice of him to take time to say hello to her when there was literally a crowd of people trying to speak w him.
After we landed, I overheard the elderly lady tell the man she was sitting next to how it’d been a very long time since she’d flown, that she had been very nervous, and how she couldn’t believe the kindness of Oscar, giving up his seat in first class just for her. That, ladies and gentleman, is how it should be done. Treat our elders with the respect and care they deserve. I may very well be a lifelong United customer after witnessing that act of selflessness by a man who likely has his own private plane, and yet was humble enough to give up his seat to an elderly lady he’d never met before, because he thought she’d be more comfortable there. United ✈️
I confirmed with United that this story is indeed true. It is acts of kindness like this that make me respect the United CEO so much as a person.