I read with some amusement the recent back-and-forth between View from the Wing, One Mile at a Time, and Frequent Miler over Marriott versus Hilton. My solution is simple: I’ll just stick to Hyatt.
It started when Gary argued that those wanting to leave Marriott would not find greener pastures with Hilton.
Gary pointed out that both seemed to actually make his point.
And reading this back-and-forth, honestly it makes me happy just to stick to Hyatt.
Look, I know Hyatt has a far more limited global footprint than Marriott or Hilton. There’s no question about it. But I will continue to go out of my way to stay in Hyatts, even if means I am sometimes miss out on a more ideal location.
As I look back on the previous year, I note that two of my confirmed four suite upgrades will expire unredeemed. That’s not because they failed to clear, but because I was almost always upgraded to suites without even asking. I haven’t run the numbers, but looking back over my stays this year almost every one of them involved a complimentary upgrade to a suite.
That makes me fiercely loyal to Hyatt. So does the breakfast benefit, which may not be much at most properties in the USA, but is a welcome start to my day at so many properties around the world.
With a valuable loyalty program and a great new partnership with Small Luxury Hotels of the World (SLH), I feel well-taken care of at almost any Hyatt property. That’s a lot more than I can say at my Marriott/Starwood and Hilton properties this year.
That’s not a knock on Hilton or Marriott as much as special recognition of Hyatt. Hyatt properties always thank me for my business. Hyatt should be doing much more to recruit guests from Marriott/Starwood…
Next year, I’ll again focus my hotel stays on Hyatt. When Hyatt simply won’t work, I will simply be a free agent: Air BnB, Hilton, Marriott, or even Hotwire. And yes, I do have status at Hilton (Gold) by virtue of my American Express Platinum card and Marriott (Platinum) by virtue of my United MileagePlus elite status. I just don’t really care about it…