If you don’t care about my dream, feel free to skip this post. But since it was about the most vivid dream I’ve had for as long as I can remember, I’m going to share it with you. You’ve...
Five New Countries I Hope To Visit In 2019
I should just copy and paste my 2018 list, for I did not visit a single new country last year. Quite frankly, I am borrowing from it: my list of countries I wish to visit has not changed. But...
Dear United, Please Don’t Ruin Your Great Mobile App!
Dear United, It’s me, one of your most loyal customers. In fact, some accuse me of being a United “fanboy” (and I can see why my love affair article played into that…). I understand that you are redesigning the...
United CEO Issues Stern Challenge To Employees
In a year-end letter to employees, United CEO Oscar Munoz stressed the importance of building upon the successes of 2018 while implying, ever so sternly, that employees have the choice to make 2019 a winning or losing year. Munoz...