EVA is making one thing clear: it is taking flight attendant concerns very seriously over the perverted passenger who has made headlines around the world.
If you missed my story yesterday, you can read all the grisly details about the worst passenger in the world. Earlier this week, the EVA flight attendants involved in the incident hosted a press conference in Taipei, with their union, demanding EVA leadership promptly address this issue.
There have been hints that EVA punished FAs for refusing to help the passenger when he demanded lavatory assistance last year. EVA emphatically denies that charge.
In a press release (which I am translating from Chinese), EVA defended itself, stating:
- The passenger in question had 20 prior flights with EVA with no “abnormalities”
- Last year was the first time the passenger requested assistance in the lavatory
- Due to health factors, the flight attendants were “required” to assist
- But FAs are not required to wipe passengers
- EVA did NOT punish flight attendants for refusing to assist
- “The company has never blamed the flight attendants in the past, and will not do so in the future”
- EVA will take steps to ensure FAs are not abused
- This will include a communication system in which troublesome passengers can be reported and met by ground staff or potentially law enforcement personnel one the aircraft lands
- Troublesome passengers may also be banned
I wish I could read Chinese to understand the nuances of the press release, but it appears EVA is walking a very fine line. It wants FAs to help disabled passengers, even to the toilet. But it also does not want to subject FAs to dehumanizing treatment, as seems to be the case with the pervert passenger flying to Bangkok.
Speaking of dehumanizing treatment, the FA forced to wipe the passenger shared the following at her press conference:
I’ll never forget that moment: With his feces still in the toilet, I had nowhere to escape.
Now every time I’m forced to relive what happened in my mind, I feel traumatized.
The EVA FA union wants EVA to hire male flights attendants to assist these sorts of passengers. EVA did not address the issue in its press release.
I’m still waiting for the passenger to surface. If my hunch is right, he’ll relish the limelight and we’ll see an exclusive Daily Mail interview or something of that nature in the days ahead. In the meantime, I am sincerely happy that EVA is taking the issue seriously and also taking steps to ensure it never happens again.
image: Asia Wire