With much trepidation I downloaded version 3.0 of the United app yesterday. As I wrote about earlier this month, I just don’t like change…especially unnecessary change. The app worked fine for me. So why change it?
But, much to my relief the new version of the app is just fine. The “classic” home interface has been replaced by a new homepage with a picture of Chicago, a small box with my status and mileage balance, a banner of United ads toward the bottom, and a number of tabs on the bottom.
The flight booking, check-in, and flight status features are virtually unchanged. I am glad about that, because these remain highly functional.
A More Dynamic Experience
I found out what really changed when I checked in for my flight to London, yesterday. The boarding pass popped up right on my homepage with gate and boarding time information.
Clicking on “flight details” displayed more details about the flight.
When it came time to board, the app prompted me that it was time to board.
Once in the air, the homepage displayed the updated arrival time as well as streaming in-flight entertainment options.
I did not have a connecting flight on the same itinerary, but the app is also supposed to guide you to your connecting gate, if needed. It did let me know when we landed.
You can check out a brief video touring the new app below.
— United Airlines (@united) January 8, 2019
Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, said:
As we continue to improve the customer experience, we are looking at our digital channels to create better experiences for our customers. We are reimagining the United app and giving our customers a more dynamic experience to make managing their travel seamless. The improved app includes several new useful enhancements while keeping the same features our customers know and love from the previous version of the United app.
I am happy to report that United hasn’t ruined their app. That’s all I wanted, so I’m satisfied. If you’re a regular user of the United app, version 3.0 will take some getting used to. Let’s hope United continues to improve it.