During a long trip through Southeast Asia, we tried a number of hotels we haven’t stayed in before. One of which was the Grand Hyatt Bali, a mega-resort in Nusa Dua. We were treated to a Globalist suite upgrade to the Executive Suite and explored the beach and pools.
Perhaps the most enviable location in all of Bali, the Grand Hyatt sits in the Nusa Dua complex at the southernmost tip of the island. Beaches are available on two sides of the property, it is walkable to Water Blow and several other nearby resorts.
Address: Kawasan Wisata Nusa Dua BTDC Nusa Dua, Benoa, South Kuta, Badung Regency, Bali 80363, Indonesia
Phone: +62 361 771234
We were upgraded thanks to my Globalist status to an Executive Suite King. If you’re a Globalist, consider contacting your concierge to use a suite upgrade certificate and secure this room. For $158/night, we couldn’t have been more pleased with the value for money.
Living Room/Dining Room
Two large couches, one clearly wide enough to serve as a guest bed and a pair of interlocking tables sit in front of a TV. The patio wraps the entire suite and is accessible from both the living room and the bedroom.
The dining room featured welcome fruit and a separated seating area. The desk and mini fridge were in this area too. The desk had enough space two full laptops and then some. The fridge had some space left for our own items (water was stocked daily) and spaces were not trigger-charged, a positive for families like ours.
A guest bathroom was to the immediate left when entering the suite. It was plain, offered a bum gun but no Japanese bidet seat as we prefer.
The showstopper was the master bathroom which extended half the length of the suite. Inside, a walk-in closet and luggage room with safe along with some drawers for our things. It’s worth noting that laundry prices were very reasonable and Globalists receive a 15% discount. For long stays, this is crucial.
Dual vanities with loads of counter space extend along the wall of the bathroom. A large tub separate from an even larger shower made the bathroom feel more like a spa than a hotel.
The bedroom had something that Lucy loved. The bed of her Disney princess dreams awaited us, sheathed in light, white linen. The bedroom also featured its own temperature controls, a TV, dresser, and access to the patio.
There are more pools than we bothered to count at the property. There was a mixture of family areas, toddlers, and adult pools though none of them were particularly marked as such (with the exception of Toddlers). We spent most of our time in a shaded pool at the mouth of a waterslide which our daughter ran in a circuit for hours on end. Each of the pools was staffed by food and beverage servers eager to take our order. There were more pools than we could count including one exclusively for Club rooms and elites.
One particularly odd aspect of the pool area was a single towel station in a centralized location for all of the pools. We were also surprised to see that a resort of this quality failed to offer sunscreen, though we, of course, had brought our own anyway, some guests would have benefitted from the encouragement to wear some.
The beach is absolutely stunning. An expanse of more than 500 feet from the edge of the property to a hill down to the shoreline, creates vast white sand on a raked beach and perfect sunrises. Service at the beach is available from the hotel staff, there is also security at key points which is helpful.
There are two drawbacks from the beach that should be mentioned as it’s otherwise perfect. The first is that, like the pools, there are no towel stations to speak of. The property is very large and a walk from some hotel rooms to the beach can be as little as two minutes, while the towel station is closer to 15, then one must return the towels back to the station and back to their room, two minutes from the beach.
The second issue is that the chairs are back toward the property underneath the shade of trees. At the water’s edge, due to the height differential, belongings left at your chairs and near security guards are out of view. If you’re like us, you probably bring cell phones, some cash, a camera, maybe even a drone, Kindle or an iPad. One solution is bringing your things in a bag to the shoreline, you can also drag the hotel chair to the sightline, but there will be no shade so it’s not necessarily a long-term solution.
I asked the staff for clarification on why they did not move beach chairs out closer to the water or put in temporary umbrellas as other hotels do. A regional requirement states that the beach must be clear and open to the public, by placing chairs or setting the beach up as if it were private or restricting the public would violate this. I wonder if there is some other solution, maybe a lockbox at the beach or checkin for valuables with a towel stand in the future, that could help with these issues.
Regardless, Lucy found no issues with the beach and wanted to share it with our readers. So here is a short video from our five-year-old daughter of Nusa Dua beach.
Club rooms fill a building adjacent to the Club lounge and – a first for me – Club pool. The Grand Club is an open-air facility with service for breakfast and cocktail hours. Both provide something in between full meals and continental breakfast/canapés.
For breakfast, a selection of fruit, yogurts, breads, and pastries fill buffet-style tables and refrigerators. A pair of chefs stand ready to cook custom egg orders, pancakes, porridge or even heat up croissants. A pair of hot items is served daily like sausage and steamed tomatoes. Breakfast is available 6:30-10:30.
During cocktail hours, beer, wine, spirits are served from 5-7 pm. We attended just once during our stay and found Singapore Lobster soup (excellent), burritos (though it was closer to a delicious Italian beef sandwich in a tortilla), focaccia, pesto, spring rolls, breads, and desserts.
In the evenings, Indonesian musicians play at a small pagoda opposite the dining facility, across a reflection pond of Koi fish, monitor lizards and a variety of birds. It’s one of the most relaxing lounge experiences I’ve ever had.
The resort offers a number of restaurants on-site. The Grand Hyatt has a stand-alone Japanese restaurant (Namphu), international cuisine (and breakfast) at the Garden Café, Italian dishes with poolside service at Salsa Verde, and the Balinese restaurant Pasar Senggol.
We had some poolside meals from Salsa Verde and despite the Spanish name for an Italian restaurant, the food was very good and appropriately priced at about $10-15/meal with generous portion sizes.
One night of our trip, we booked in for the Balinese restaurant (Pasar Senggol) which included a traditional stage drama as Lucy loved the luaus in Hawaii. Balinese and Indonesian buffets provided guests with nearly 50 items to choose from. At a cost of nearly $50/person (children six and under are free) we found it to be something, we would do once but not again unlike luaus. The show was good, and the food was alright, but frankly, for $50/person it’s not something we would do again.
Shopping on the resort property is reasonable by US standards for name brands, incredibly expensive by Indonesian standards. A small night market is brought inside the property ground nightly near the Balinese restaurant, offering some of the trinkets found outside of the hallowed resort walls for a substantial premium. There is, however, a corner shop which allows reasonably priced convenient store items to be purchased and stored in your hotel room fridge.
At 12,000 points per night or $150-250 for cash rates, we found the property to be a good value. Nusa Dua (the area of the resort) is excellent for those who prefer an enclosed resort experience. If you’re looking for walkable restaurants and shops, this is probably not a good fit. We loved the property and will definitely return.
Have you been the Grand Hyatt Bali? What did you think? Do you have another favorite property in Bali?