Flight attendants on United Airlines will soon have more leeway and flexibility in making onboard safety and service announcements. In fact, United is even inviting FAs to show “personality”. Does that mean we are doomed to Southwest-style tomfoolery? Let’s hope...
Southwest’s Hawaii Experiment Is Missing One Essential Ingredient
Southwest is launching service to Hawaii next week but is leaving far too much at the table thanks to its quirky scheduling policies. The problem can be summed up in one word: redeyes. Southwest doesn’t do them and has...
Qatar Airways Has Every Right To Ditch Oneworld, But Should Stay
In January, I argued the question is not whether Qatar Airways is leaving oneworld, but whether Qatar Airways is plotting to take over oneworld. I stand by that assessment and think the latest threats by the eccentric Qatar Airways...