What’s worse, finding a maggot in your first class salad on Delta or only being offered $50 for the inconvenience?
Delta brought a whole new meaning to the word “organic” for one Washington, DC-based Delta flyer on a flight from Detroit to Seattle this past Friday.
The passenger, who made me personally aware of the mishap, shared the following video:
You can see the maggot just crawling out of the salad bowl.
He wrote Delta and quickly received the following response:
Thanks for your recent travel with us. On behalf of our CEO, Ed Bastian I would like to offer a sincere apology for the unpleasant meal you were served on-board Delta flight 2892.
We’re working hard with our food vendors to offer consistent, quality lunch and dinner portions that appeal to all of our passengers. However, it’s clear we dropped the ball during this trip. Please know that I’m passing your concerns directly to our In-Flight and Catering Vendor leadership team, in hopes of preventing this type of event from happening again in the future.
While I can’t go back and change your experience, I’d like to provide you with a $50 Delta Choice gift so you can have a better meal on us. You will receive a Delta Choice gift code, from firstname.lastname@example.org, in a separate email within three business days and you can select the gift card of your choice within 60 days of receipt.
We value your SkyMiles loyalty and we look forward to welcoming you on another Delta flight soon-one that exceeds your expectations!
Delta Customer Care
First, I appreicate Delta’s rapid and direct apology. In one sense, I understand Delta’s rationale: sorry, we messed up your meal, have a decent one on us. This seems almost in the vein of Lufthansa compensation for poor service in first class, though not nearly as generous. And isn’t that the point? This passenger was not an elite member of the SkyMiles program. In other words, he paid for first class and it was a lot more than $50 over economy class. Of course, first class is about more than lunch but the live creature in the meat-based salad certainly raises questions.
And there’s another dimension. The passenger told me, “Who is really thinking about dining out when you’ve just eaten a tainted meal?” That’s quite a good point.
Thus, I’m torn. I like that Delta apologized and I like that they thought outside of the box instead of just throwing miles at the problem. At the same time, Delta routinely throws miles at far smaller problems and in far mroe generous quantities. It seems to me that $50 simply doesn’t account for the reality that the salad was not washed or the meat not inspected prior to serving…
What do you think about Delta’s choice of compensation here? Would it bother you to find a maggot in your meal?