Although an onboard incident is my main takeaway from this flight, I greatly enjoyed personalized, friendly, and proactive service on an early morning flight from Seattle to Los Angeles on American.
I booked this flight for 15,000 British Airways Avios. It was about $400 for a first class ticket and I figured I’d treat myself to the upgrade.
Boarding began at 6:45 AM and the flight was very lightly filled. Both economy and first class departed with about half the seats open.
American 6048 (operated by Compass)
Seattle (SEA) – Los Angeles (LAX)
Sunday, March 10
Depart: 06:05 AM
Arrive: 09:15 AM
Duration: 03hr, 10min
Aircraft: Embraer E175
Seat: 2A (First Class)
A very friendly FA greeted me as I boarded…let’s address that first.
American Airlines (Compass) E175 First Class Service
I was so impressed by the service on this flight, especially in light of the constant (and generally accurate) attacks on AA mainline service. The flight attendant working first class was extremely attentive, addressed passengers by name, kept glasses full, and constantly monitored the cabin throughout the flight. The service was flawless.
I know AA often has trouble offering pre-departure beverages. That was not the case on this subsidiary-operated flight. All drinks were free flowing and I was a bit surprised that so many around me ordered hard liquor at 6AM…it wasn’t just my high/drunk seatmate.
I’ll note here that Compass Airlines, a regional subsidiary for American and Delta, still uses the old Northwest Airlines logo. I loved seeing it on the safety card.
American Airlines (Compass) E175 First Class Seating
The first class cabin included 12 seats (four rows in a 1-2 configuration). I love the privacy and comfort of these seats, actually preferring this aircraft to many mainline aircraft.
A sealed blanket was waiting in each seatback pocket.
American Airlines (Compass) E175 First Class Dining
Breakfast was served after takeoff. Unlike the Alaska E175s, no ovens were present onboard so that meant a cold breakfast. But it was actually a tasty and certainly a hearty breakfast. The meal included granola with milk, grapes, cheese, yogurt, banana, and a cinnamon roll. I actually liked the “Fly Fit” yogurt most of all. It was from Holland and not too sweet.
Coffee was horrible, so I stuck to water for most of the flight.
A hot towel was offered before breakfast.
American Airlines (Compass) E175 First Class Lavatory
Small, clean lavatory in the front of the plane that included Bigelow soap.
American Airlines (Compass) E175 First Class IFE + Wi-Fi
Gogo wi-fi did not function. I was unable to connect the entire flight and tried on several occassions.
We landed at LAX a half-hour earlier, sat for a half hour waiting for a gate, and ended up arriving in the remote terminal. The whole waiting for a gate then waiting for a bus process was so annoying and makes me thankful that United has generally figured out its gate problem at LAX.
Views as we landed on a quiet Sunday morning:
This was a brief, perfectly-satisfactory domestic flight. In many ways, I enjoy these larger regional jets more than mainline. Too bad the wi-fi did not work.
Have you flown Compass Airlines? What was your experience?