If you’re trying to book an Air India flight using your United miles, you cannot…at least for the time being.
United Airlines has had some issues with its Star Alliance partner award inventory lately. For several weeks, bookings with Thai Airways and TAP Air Portugal were not available (they are back). ANA was down for a day. Singapore Airlines has been down for months and remains unbookable online or over the phone. Now we can Air India to the list.
Reader Rajib left a comment stating:
United is not allowing award booking on Air India flights since March 15 2019. 1K desk does not have any information about when the issue will be resolved. Thus very limited options for travel to cities in India on United awards.
Since I steer most people away from Air India, I had not noticed the lack of award space. Sure enough, search for simple routes like New Delhi to Mumbai and you’ll be met with no search results:
A reservation agent verified that Air India space has been unavailable for over a week.
I reached out to United and received the following response from a spokesperson:
We’re working with Air India to address this and it is our collective goal to have availability back soon.
Hopefully, this will be a quick fix and not a prolonged problem like the Singapore Airlines award space. I’ll update this post as warranted.
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