EasyJet may be my favorite budget carrier in Europe, but its provision for delayed passengers is…lacking.
I ran into long and annoying EasyJet delay last Saturday from Rome to Basel. My flight was scheduled to depart at 8:20 AM but ended up going mechanical. A new plane was flown in from Geneva via Basel, leading to an extended delay. In fact, it was six hours later by the time we departed.
Delays were initially rolling, but at 10 AM the flight suddenly was delayed till 2 PM. Passengers were not advised that they were eligible for meals or phone calls under EU261/2004, but many knew and lined up at the EasyJet customer service desk.
Gift cards, like the one pictured below, were offered.
It cracked me up when the agent said:
Here is your 9EUR gift card for breakfast and lunch. Enjoy!
9EUR for breakfast AND lunch? Unless you just wanted coffee and a croissant, that was not even enough for breakfast, let alone two meals.
I ended up not using mine at all and having a very nice lunch and siesta in the Plaza Premium Lounge, which I will review in a separate post.
I’ll apply for EU261/2004 credit and should be eligible for 200EUR, but I’m expecting an initial denial or counter-offer. In any case, I thought the 9EUR for two meals at an international airport was curious at best and insulting at worst.
What would you spend your 9EUR on for breakfast and lunch?