This week I decided to try out United’s new Premium Plus product for my trip to Frankfurt. As far as premium economy products go, this one is a winner.
I was on UA926, United’s retrofitted 777-200 from San Francisco to Frankfurt. The aircraft has United’s latest Polaris Business Class seat as well as three rows of Premium Plus. This was a last-minute booking and initially I was booked in a middle seat (the config is 2-4-2). Thankfully, an aisle seat opened due to a no-show in business class and I was able to move while onboard.
The seat itself felt a bit slimmer than a domestic first class seat but had decent padding and good recline. I managed to sleep for most of the flight, though it was often interrupted by trying to find a more comfortable position. A plush pillow and Saks Fifth Avenue blanket also helped.
(The photo above is a stock photo, all others are mine)
Meals onboard also resemble what you might except in domestic first class. Dinner included a salad, bread (from economy class), and a main course of ravioli or buffalo mac & cheese with chicken. Although I like United’s mac & cheese, I wanted something lighter and ordered the pasta. It needed more sauce but was nevertheless tasty.
Dessert included a cookie and ice cream (same ice cream as economy class).
Prior to landing, a breakfast of omelet or fruit was offered. The omelet and fruit were identical to what is served in business class.
Service was tremendous on this flight…the FAs were well-intentioned and kind, particularly the FA who worked my side of the aisle and always had a smile on his face.
Premium Plus passengers receive a business class amenity kit.
I’ll be honest, I took Premium Plus because my upgrade to business class did not clear. On the one hand, I was glad to try United’s new premium economy product. On the other, it is not a replacement for business class. But overall, I was pleased with the product and found it better than Lufthansa’s premium economy product.