A woman who claimed to collapse after being denied water on Emirates flights to Dubai is finally having her day in court.
Before the Victoria Supreme Court in Melbourne, Australia, Lina Di Falco’s attorney argued that she was denied extra water four times during a flight from Melbourne to Dubai in March 2015. Di Falco claimed only one glass of water was offered with her dinner.
After her requests for water were refused, she felt dizzy and stood up to use the lavatory. On her way there, she collapsed, falling upon her ankle. Although she claimed the pain was “10 out of 10” she did not visit a doctor until she returned to Australia, where she was told her ankle was broken and required surgery.
Since then, she reports her marriage has broken, she has withdrawn from friends, can no longer gardens or exercise and has thus gained weight, and now suffers from depression. Her attorney added that Di Falco attempted to bring her own bottle of water onboard, but was denied by airport screening authorities.
In defense, Emirates claims that it offers a water fountain onboard its A380 (Di Falco claimed she was unaware of it). Flight attendants also helped her back to her seat after her fall and she was given a large bottle of water.
It is unclear if she was verbally denied water or whether flight attendants just ignored the call button, perhaps because they were serving meals to the rest of the cabin.
In any case, it once again brings the FA call button issue to front and center. Lawsuits like this make clear why Emirates demands its flight attendants respond promptly to call buttons, even if it is for a refill on drinks during the busy meal service period.
The trial will continue tomorrow and I will be following the case. One question for you, dear readers. If you’ve flown Emirates in economy class before, did you notice a drinking fountain onboard?