When a young student found herself stranded in Seattle, one United pilot took the initiative to provide a lending hand.
It is Fathers Day in the USA and I’m trying to stay positive today. Each day is filled with negative stories, so it nice for a couple “feel good” stories, even if I am guilty of just lapping up United PR.
The video below explains everything, but put simply, Houston-based Boeing 737 First Officer Robert Fonte noticed a student was about to break down in tears at a TSA checkpoint and asked if he could help. She explained that “another airline” had stranded her in Seattle (SEA) and she needed to get to her school south of Portland (PDX).
United doesn’t fly from Seattle to Portland (any longer…I remember when that Untied Express flight used to exist), but Fonte walked her over to the United ticket counter and asked his colleagues to book her to Portland “on the competition” and charge his credit card.
Fonte seems like a real stand-up guy and I do feel a bit bad for him…I bet he did not want to record a video boasting about his act of kindness. It does make for good PR, but I am sure many pilots from United and other carriers routinely step up and help someone in need without it being noticed.
We need to be more like First Office Fonte. Imagine a world in which we all took those few moments to help someone in need rather than ignore them. That’s not a condemnation, it’s a charge. Father’s Day is a reminder of sacrifice and we should all find ways–certainly myself included–to serve others more.