One airline made an example out of an unruly passenger it hopes will convince others to behave.
In a headline that seems better suited for the Daily Mail or Sun, UK-based Jet2.com announced:
Lifetime ban and £85,000 bill for passenger whose disruptive behaviour led to RAF scrambling fighter jets
Here’s what happened:
- On June 22, 2019, 25-year-old Chloe Haines boarded a flight from London (STN) to Dalaman, Turkey (DLM)
- About an hour after takeoff, Haines jumped up and attempted to open the emergency exit door and rush cockpit
- (FYI, it is virtually impossible to open an aircraft door when the cabin is fully-pressurized)
- Fellow passengers jumped up to restrain her
- She loudly screamed, “Get off me, I’m going to kill everyone!”
- The Royal Air Force scrambled two Typhoon fighters to escort the aircraft back to London Stansted
- Jet2.com banned Haines for life and sent her a £85,000 ($106,000) bill for costs associated with the diversion
Steve Heapy, CEO of Jet2.com, said:
Miss Haines’ behavior was one of the most serious cases of disruptive passenger behaviour that we have experienced. She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers. As a family-friendly airline, we take an absolutely zero tolerance approach to disruptive behavior, and we hope that this sobering incident, with its very serious consequences, provides a stark warning to others who think that they can behave in this fashion.
It’s not clear from Jet2.com whether Haines was intoxicated, but other media reports verify this. But that’s not all. Apparently, the RAF jets created a sonic boom. Now homeowners are demanding compensation…some claimed to experience broken windows. The couple who restrained her also want a payout. Add that to her tab…
What do you think? Is this an effective way to discourage potential unruly passenger?
image: Michele Walker