United Airlines will expand its already-popular ConnectionSaver to more hubs starting this week.
In June, I wrote about United’s ConnectionSaver tool that rolled out to Chicago, Denver, and Los Angeles. Starting this week, United will roll out the tool to remaining hubs.
> Read More: United ConnectionSaver Tool Has Serious Potential
United explains the multi-faceted nature of its ConnectionSaver technology:
ConnectionSaver is powered by new technology that automatically identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time. ConnectionSaver also sends personalized text messages to every connecting customer (who has opted in to receive notifications) with clear directions to the gate for their connecting flight and information about how long the walk will take.
United’s ConnectionSaver technology automatically scans flights for customers who are making tight connections to determine if the connecting flight can be held without inconveniencing other customers. The ConnectionSaver tool takes into account factors such as the time it will take for late connecting customers to travel gate-to-gate as well as the impact the hold may have on other flights and customers.
Here’s the rollout schedule for ConnectionSaver:
- Houston (IAH) – July 23, 2019
- Newark (EWR) – July 30, 2019
- San Francisco (SFO) – August 6, 2019
- Washington (IAD) – August 13, 2019
Not Just For Customers
In a memo to employees obtained by Live and Let’s Fly, United explains the technology is not only for customers, but a powerful tool for gate agents and other airport and flight personnel:
It’s designed to take the guesswork out of deciding whether to hold a flight by a few minutes for connecting customers while taking advantage of planned, early-arriving flights. Our goal is to make the most caring decisions for our customers and employees. The automated system helps our airport teams look at a potential delay with factors from across the board.
It automatically considers arrival times, crew legality, downline delays, airport curfews, how long it takes for customers to travel from gate to gate, bag transfers and more before determining whether to hold and for how long.
In addition, ConnectionSaver is sophisticated enough to tell us the expected ripple effects of delaying any one of our flights at any given location. It’s also highly configurable to meet the changing needs of our airline and designed to integrate with our existing technology systems.
This sort of technology really has the potential to take out the risk in holding flights, which has traditionally meant that flights would not be held in all but the rarest of circumstances. I am glad to see it expand to additional United hubs.
Have you experienced United ConnectionSaver during your travels?