Milo is missing. Lufthansa says it is doings its best to find him. But how did he get lost in the first place?
Last week, Molly McFadden travelled with her two cats, Milo and Beau, on Lufthansa from Munich (MUC) to Washington Dulles (IAD). Both cats made it safely to IAD. Somewhere between Milo being unloaded and delivered to the baggage claim hall, the cat carrier was damaged and Milo escaped.
When McFadden reached the baggage hall, she noticed that Beau’s crate was still locked but Milo’s crate was empty. The cage door was pushed in and the latches had fallen off. A waiting member of Lufthansa ground staff was also present to try to clam her.
At first, the representative said they believed the cat escaped onboard and were currently searching the Airbus A340-600 aircraft for Milo. But it was soon determined the cat escaped somewhere on the tarmac.
For its part, Lufthansa promised it was doing its best to locate the cat. A spokesperson said “the highest attention” has been placed on the matter, telling USA Today:
They have been searching for Milo and have sent out emails to the airline community at Dulles Airport, members of the various authorities there, including ground handlers as well as other airlines, asking for assistance in the search. Our team has also posted flyers created by the customer at different locations of the ramp area. The search for Milo continues and our ground staff are in close touch with the passenger, who is being updated regularly.
And being Lufthansa, the spokesperson could not resist a bit of defensive language on safety:
At this stage, we are working right alongside the owner in terms of looking for Milo. The safety of the animals that we transport is always of our utmost concern and we certainly abide by each and every safety measure.
How Did This Happen?
The “utmost concern” safety language truly rings as hollow when a kitty carrier is damaged on the tarmac to such an extent a cat escapes…and the baggage handler does not even notice until it was too late.
If you do happen to run into Milo, I’ve posted his image below.
Stories like this confirm in my mind that I would never allow my pet to be transported in the cargo hold of a plane. If even safety-conscious Lufthansa can lose a cat, there is no way I would even consider checking in an animal I truly cared about.