Friendly service, a lie-flat bed, and even a tasty snack. My first domestic transcontinental flight on Delta was just fine.
Earlier this week I flew “Delta One” business class from Los Angeles (LAX) to New York (JFK). Why Delta this time over United? Just to try something different.
There’s an assumption held by many in the airline industry that Delta provides better service than its legacy competitors. I’m generally skeptical of such blanket statements, but wanted to give Delta another try…it has been nearly two years since I last stepped onto a Delta flight.
I greatly would have preferred a 777 or a 757, but Delta runs 767-300 exclusively between Los Angeles and New York.
My business partner and I booked late and found ourselves with only row one available if we wanted window seats. My partner took 1A and I took 1K.
Even though foot room is very constrained, I had no trouble quickly falling asleep and sleeping until the final double chime before landing. The Westin bedding made sleep much more comfortable, though I thought the comforter was a bit thin.
I wasn’t the only one who thought so. In fact, my business partner woke up cold in the middle of the flight, got up, walked to the forward galley, and asked a flight attendant if he could have another blanket.
She responded, “You don’t need another one.”
Really? My partner asked why not and she said, “If you are cold, I can get your your jacket.”
What a condescending and rude answer. I get that only one blanket may be provisioned for each passenger. But just say that instead of dismissing the request. He would not have gotten up if he wasn’t cold…
Meanwhile, the service on my side of the aisle was lovely. Flight attendants were gregarious and also prompt to serve a light snack very quickly after takeoff.
Although I had pre-ordered fish, it was not loaded. Instead, I opted to try meatballs. The snack was quite hearty (and heavy). I would have preferred the meatballs to be a bit warmer, but they were tasty.
And that twas the flight. Since it left late and arrived early, I did not bother to connect to wi-fi or watch any movies or TV shows beyond briefly watching a documentary on Mikhael Gorbechav while I was eating.
Finally, I must commend Delta for a very practical Tumi amenity kit.
Three hours of sleep, a decent snack, and friendly service…at least on my side of the plane. There is no way I’d say that Delta is better than United and American on a transcon route. In fact, I find the seats on American and United in business class to be better for sleeping, even though window seats do not have direct aisle access. But the flight was pleasant for me and my only real complaint was that it was not twice as long.
How was your transcon flight in Delta One?