Delta Air Lines removed award charts without notice last year, downplaying the need for them by insisting that delta.com would accurately price awards. That news foreshadowed more dynamic award pricing and an aggressive use of fare logic to price...
Special Report: Delta’s Secret Skymiles Devaluation
When Delta Air Lines depublished its Skymiles award charts in February, we were told that we no longer needed charts because the online pricing system would tell us how many miles were required for any given trip. The problem...
Delta Secretly Changes SkyMiles Terms and Conditions
With a series of radically customer-unfriendly moves, Delta Air Lines has become our favorite punching bag of late and the hits just keep on coming. Today, Delta updated the terms and conditions of the SkyMiles program to remove all...
Delta Air Lines Worldwide Skymiles Award Charts
Delta Air Lines pulled a fast one on us when it removed Skymiles award charts on Friday without notice, taking with it any accountability to passengers to its erratic online pricing engine and also striking at the very core of...
Comprehensive Redemption Guide for 2015 Delta SkyMiles Program
2015 has brought new and exciting changes to the way your redeem your Delta SkyMiles including a new five-tiered award chart and one-way awards at half the price of a round-trip tickets. Read on for more about these changes...
Is the Elimination of Stopovers on United MileagePlus Awards Inevitable?
Delta Air Lines has announced that free stopovers will not be part of the 2015 Skymiles program and it seems likely that the combined American and US Airways AAdvantage program will also not offer complimentary stopovers. That would leave...
Delta Skymiles Logic: A Devaluation Before the Devaluation
You have to wonder what is going through the minds of the decision makers at Delta Air Lines when they announce a devaluation of their Skymiles award chart effecting all travel on or after 01 June 2014 then decide...
Higher Costs + No More Holds = Delta Further Devalues Skymiles Program
Delta Air Lines has announced an “enhancement” to their Skymiles award chart, raising the price of saver business class redemptions up to 25% in some markets. Citing abuse, the carrier also announced an end to the ability to hold award reservations...
Massive United MileagePlus Devaluation on the Horizon?
It is Friday, that special day of the week reserved for dumping bad news. At around midnight CT, United Airlines posted the following on Twitter– A very ambiguous message, so it will do little good now to speculate about...
Book Alitalia Award Space on Delta.com
Booking Alitalia award space just got a lot easier using Delta Skymiles with the rollout of online booking at delta.com. Even yesterday I had to call Delta to book an Alitalia award and let me tell you–it was never...
The Delta Online SkyMiles Award Search Tool is Broken (Really Broken)
For those that have ever tried to redeem Delta SkyMiles at delta.com, you know how difficult that can be. The system is broken and has been for years now. But now it’s really broken, to the point of total...
Delta Miles Won’t Expire and SkyTeam Elite Plus Status for Gold Medallions
While redemption options on Delta continue to disappoint, the airline is taking steps to improve its SkyMiles program. Delta SkyMiles will no longer expire. Up until this year, Delta miles expired after 24 months of account inactivity. The new...
